Nsite is a family owned and operated company that is founded on strong relationships, open communication, 10 years of market research experience, and 'Ngenious' - the latest web-based surveying system the market has to offer. > back to top

• Nsite shoppers are people whom we profile to ensure that they fit into the target market of each particular establishment. Nsite will match the client to the shopper to create a perfect shop experience for both.
• Nsite shoppers are anonymous when they visit and experience establishments. The only difference is that when you return home an online in-depth survey is completed that includes the "facts" of the experience.
• Nsite shoppers are observant, pay attention to detail and communicate well both verbally and in written form.
• Nsite shoppers are timely; shops are completed on time, confirmed on time and return receipts via fax within 24 hours of the shop.

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Nsite has a reputation for delivering complete, actionable data and proven management solutions for leading companies. With thousands of mystery shoppers and field representatives Nsite's coverage is broad. Nsite offers its clients numerous other methodologies for gathering customer satisfaction feedback ranging from Point of Purchase Evaluations to Exit or Phone Interviews.
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Nsite's progressive website - 'Ngenious' - easily guides the client and shopper creating a solid feedback system. Upon evaluation completion 'Ngenious' provides real-time reporting, the ability to create customized reports and 24/7 online access that is password protected. From this data your organization will be able to identify problem areas, track trends, and reward for outstanding customer service. > back to top

We suggest that companies be mystery shopped 25% of the time. This will give you true trending over a period of 6 to 12 months. Without this percentage, you will be missing important data that will help you bridge the gap between customer satisfaction and sales. > back to top

Absolutely. It's important to make sure all employees are informed and aware. Nsite suggests sharing the survey form and core criteria with each employee. > back to top

Again, Yes. The program has more meaning when the employees have an incentive tied to their performance. Nsite will work closely with you to implement a variety of surveying strategies that will provide substantive information to celebrate successes. > back to top

Pricing is determined by frequency, length of survey, location, and volume of shops. > back to top